Social Media Quality Of Service

Samsung Electronics Social Media Satisfaction Survey

***REMINDER***

Please be advised that your answers here should strictly apply to the service you received from the social media agent.

Any issues from other departments within Samsung can be added at the end of the survey in the comments section on Question 10.

Samsung thanks you!

Question Title

* 1. Based on your recent social media experience are you more likely to contact Samsung Support online, instead of contacting 1-800-SAMSUNG?

Yes