Salisbury Greenhouse 2016

How are we doing?

Every year we ask you to tell us how we're doing. Whether good or bad, we want to hear your thoughts and every year we make real changes in how we operate based on your feedback in this survey. I want every visit to be amazing and exceed your expectations!

Thanks in advance for your time - I take your comments very seriously,

Rob Sproule

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* 1. How long have you been shopping at Salisbury?

My first visit was in 2016

1-5 years

5-15 years

More than 15 years

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* 2. Where do you hear about Salisbury? (can answer more than once)

Word-of-mouth

Email newsletter

Newspaper articles

T.V.

Radio

Social Media (Facebook, Youtube, Pinterest, etc.)

Gardening books by Rob Sproule

Landscaping

Other (please specify)

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* 3. How would you like to hear about Salisbury in the future? (can answer more than once)

Email Newsletter

Social Media (Facebook, Youtube, Pinterest, etc.)

Mobile messaging

Newspaper advertising

T.V.

Radio

Articles and videos by Rob

Other (please tell us how you'd like us to keep you updated)

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* 4. How old are you?

18-29

30-40

41-55

56 and better

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* 5. How willing would you be to recommend Salisbury?

1 (would never recommend Salisbury)

10 (would always recommend Salisbury)

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* 6. Are there any products that Salisbury carries that you normally go elsewhere for?

Yes

Can you please tell us about that?

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* 7. How would you rate the Word-of-Mouth you've heard about Salisbury?

Bad

Average

Good

Excellent

What was the most positive or negative thing you've heard about us:

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* 8. What is your favourite thing about Salisbury?

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* 9. Please rate the following depending on how important they are to you.

	Not important to me	Somewhat important to me	Very important to me
Quality of plants and products	Quality of plants and products Not important to me	Quality of plants and products Somewhat important to me	Quality of plants and products Very important to me
Broad selection	Broad selection Not important to me	Broad selection Somewhat important to me	Broad selection Very important to me
Low prices	Low prices Not important to me	Low prices Somewhat important to me	Low prices Very important to me
Customer Service	Customer Service Not important to me	Customer Service Somewhat important to me	Customer Service Very important to me
Staff expertise	Staff expertise Not important to me	Staff expertise Somewhat important to me	Staff expertise Very important to me
Local/family business	Local/family business Not important to me	Local/family business Somewhat important to me	Local/family business Very important to me
Unique special events (ex. Farmers' Market, Workshops)	Unique special events (ex. Farmers' Market, Workshops) Not important to me	Unique special events (ex. Farmers' Market, Workshops) Somewhat important to me	Unique special events (ex. Farmers' Market, Workshops) Very important to me

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* 10. Are there any changes you'd like to see here at Salisbury? What are your suggestions for how we can improve in the following areas...

Nursery (trees, shrubs, evergreens, perennials)

Greengoods (spring bedding plants, hanging baskets, poinsettias)

Home Decor, giftware and fairy gardening

Hardgoods (pots, fountains, bagged soils, tools, and fertilizers)

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* 1. How long have you been shopping at Salisbury?

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* 2. Where do you hear about Salisbury? (can answer more than once)

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* 3. How would you like to hear about Salisbury in the future? (can answer more than once)

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* 4. How old are you?

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* 5. How willing would you be to recommend Salisbury?

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* 6. Are there any products that Salisbury carries that you normally go elsewhere for?

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* 7. How would you rate the Word-of-Mouth you've heard about Salisbury?

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* 8. What is your favourite thing about Salisbury?

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* 9. Please rate the following depending on how important they are to you.

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* 10. Are there any changes you'd like to see here at Salisbury? What are your suggestions for how we can improve in the following areas...

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* 11. Are there any other comments you'd like to share with us?