Support Preferences Survey Please tell us your online support preference for each situation. Question Title * 1. You need help Uninstalling, Reinstalling, or Downloading our Platform. You prefer: Video Demonstration Picture Walkthrough User Guide or Product Manual Step-by-Step Bullet Points Other (please specify) Question Title * 2. When learning How to Use Trading Platforms and Charts, you prefer: User Guide or Product Manual Video Demonstration Picture Walkthrough Step-by-Step Bullet Points Other (please specify) Question Title * 3. To receive help with Account Service (deposits, withdrawals, documents, etc.), you prefer: Picture Walkthrough Video Demonstration User Guide or Product Manual Step-by-Step Bullet Points Other (please specify) Question Title * 4. If you have problems Logging Into an Account or Platform, you prefer: Video Demonstration User Guide or Product Manual Picture Walkthrough Step-by-Step Bullet Points Other (please specify) Question Title * 5. If online support was available, in what situation(s) would you use it?(check all that apply) Find Out Why Trade Did Not Execute Help Uninstall, Reinstall, or Download Platform Check Status of Deposit or Withdrawal Learn How to Make Deposit or Withdrawal Discover How to Open or Close a Trade Request New Demo Account Learn More about Spreads, Margin, and Rollover Learn How to Use Platform or Charts How to Use Stops and/or Limits Help with Error Message When Logging In Learn About Opening an Account Help Canceling a Deposit or Withdrawal Alll of the Above Question Title * 6. Rank your preferred support channel:(5=Most Preferred,...1=Least Preferred) 1 2 3 4 5 Online Support 1 2 3 4 5 Email 1 2 3 4 5 Telephone 1 2 3 4 5 Live Chat 1 2 3 4 5 Social Media Done