Do you ever feel like throwing your head against the wall or your device out the window when your technology isn’t working? You had that meeting or report planned, want to record that video, or just want to print something out, and now everything has to wait.

When you run into IT problems with your personal devices, software, or hardware, and don’t know how to fix them yourself, it would make life so much EZer if you could get reliable, affordable help within minutes. Whether you are an individual without a resident IT expert in your family (who’s willing and available to help), or a small business without an IT professional, you’ll be able to find someone to walk you through exactly what to do, 24/7, through the Ezer App, so you can get back to focusing on what you were doing.

Ezer is an IT support marketplace for individuals and small businesses, bringing customers and problem solvers together and giving them an easy vehicle to communicate, fix problems, and pay for service at affordable prices.

When a person has a tech problem, they’ll open the app and describe their problem along with how much money they're willing to spend to have their problem solved, with suggested prices for common problems at their fingertips. Based on the type of problem, the customer will be matched with an expert from Ezer’s community. Through Q&A on Ezer's intuitive, easy chat (instant messaging) platform, the expert will work with the customer until their problem is solved, at which point the payment transaction will be completed. Ezer’s goal is to make every customer happy, and have them thinking, “That was EZ!”

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* 1. What’s your first reaction to this new app idea?

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* 2. How useful would this new service be to you?

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* 3. After reading the description above, how interested are you in this app?

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* 4. How often, if ever, do you currently use other, similar services?

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* 5. Would you consider using this app for personal or business use (please select all that apply)

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* 6. When you’re considering new services in IT support, what are the top two things you generally consider? (Check two boxes.)

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* 7. Please help us understand why you selected the answer above:

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* 8. If you are not likely to use our new service, why not?

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* 9. In the past 3 months, about how often have you had an IT problem that you could not easily solve yourself?

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* 10. What is the minimum number of times you are likely to use this app per year?

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* 11. How important is price to you when choosing this type of service?

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* 12. What services have you heard of that allow you to get IT support?

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* 13. Do you own or manage a small to medium-sized business (1-500 employees)?

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* 14. Are you male or female?

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* 15. What is your age?

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* 16. Which of the following electronic devices do you use? (Please select all that apply.)

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* 17. If you would like to be entered into a chance to win a $150 Amazon gift certificate, please provide your email address.

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